★★★★★
"Ticket resolution time dropped from 3 days to 4 hours. SLA compliance is now 95%."
Manage incidents, service requests, changes, SLAs and assets with an AI powered ITSM built for faster IT support.
Incidents, requests, changes and assets — all connected.
Multi-channel intake from email, portal, chat, phone and WhatsApp.
Define SLAs by priority. Track breaches and escalations automatically.
Request, approve and track changes with full audit trails.
Track hardware, software licenses and configuration items.
Tickets auto-classified by category, priority and assignment.
MTTR, MTBF, SLA compliance and team performance dashboards.
Every module your IT team needs.
Report, triage and resolve incidents fast.
Standard requests like access, hardware, software.
CAB approvals and structured change rollouts.
CMDB, hardware, software and licenses.
Self-service articles and AI-suggested fixes.
SLA, MTTR and team performance reports.
Not a bolt-on. AI is built into every IT workflow.
Tickets auto-categorized and routed to the right team.
Handles common requests and escalates only real ones.
AI suggests fixes based on past similar tickets.
AI predicts which assets are likely to fail.
No need to change your stack.
Auto-create tickets from email
Ticket intake and status updates
Click-to-call and call logging
Nagios, Zabbix, Prometheus alerts
MySQL, PostgreSQL, MongoDB
AWS, Azure, GCP integration
Cut over from your old system without disruption.
We map your IT support workflows.
Configure SLAs, teams, categories.
Import existing tickets and assets.
Train IT team on new ITSM.
Cut over from old system.
Monthly reviews and optimization.
14 days free. No credit card required.
For small IT teams
Best for growing IT
For large IT orgs
"Ticket resolution time dropped from 3 days to 4 hours. SLA compliance is now 95%."
"AI classification routes tickets correctly from day one. No more misrouted tickets."
"Asset management finally gives us visibility into what we own and where."
"Simple enough for our small IT team. Powerful enough for our growth."
Common questions before you start.
Yes. Email, portal, chat, phone and WhatsApp all supported.
Yes. SLA can be configured by priority, team, customer or category.
Yes. Business and Enterprise plans include CMDB and asset tracking.
Yes. Auto-classification, suggested resolutions and predictive asset alerts reduce MTTR by 40-60%.
Yes. Import tickets and assets from any system.
Yes. Agents can manage tickets from Android and iOS.
Real-time dashboards plus scheduled email reports.
Yes. Built on ITIL best practices.